Application of wireless technology to retailing at drive-through facilities

Author

Shen, Tao ; Hu, Zhijing ; Wong, Thomas

Author_Institution

Dept. of Electr. & Comput. Eng., Illinois Inst. of Technol., Chicago, IL, USA

Volume

2

fYear

2011

Firstpage

1708

Lastpage

1711

Abstract

A voiceless ordering system for the drive-through facility of the fast-food industry has been proposed and implemented. To be integrated with the existing audio-based system, tracking of the customer´s position in the ordering queue needs to be automated by proper sensing devices while the information contents of the order are being transmitted to the order taking register. These are accomplished by Bluetooth sensor function and Wi-Fi application on the mobile device respectively. Descriptions of the system architecture and user interface are presented. The implemented system can be adapted to other retailing functions such as grocery purchase and pharmacy transactions.

Keywords

Bluetooth; Internet; customer services; food technology; mobile computing; order processing; retail data processing; user interfaces; wireless LAN; Bluetooth sensor function; Wi-Fi application; audio-based system; customer position tracking; drive-through facility; fast-food industry; information contents; mobile device; order taking register; ordering queue; retailing; sensing devices; user interface; voiceless ordering system; wireless technology; Banking; Bluetooth; GSM; Radio access networks; Servers; Synchronization; Wireless sensor networks;

fLanguage

English

Publisher

ieee

Conference_Titel

Cross Strait Quad-Regional Radio Science and Wireless Technology Conference (CSQRWC), 2011

Conference_Location

Harbin

Print_ISBN

978-1-4244-9792-8

Type

conf

DOI

10.1109/CSQRWC.2011.6037309

Filename

6037309