Title :
Service-dominant logic for exploring modular business service system
Author :
Zhenkun Zhou ; Yong Lin ; Feng Yue
Author_Institution :
Shenzhen Inst. of Inf. Technol., Shenzhen, China
Abstract :
Investigating the management of the three dimensions of modular business service system from the perspective of the service-dominant (S-D) logic. An integrated approach with an abductive research process in theory building was conducted through case study. The results show that ten foundational premises of S-D logic, especially service -focused, customer-oriented, and rational views can be applied in defining and managing the modular business service system constructed by service modularization.
Keywords :
commerce; formal logic; customer-oriented view; modular business service system; rational view; service modularization; service-dominant logic perspective; service-focused view; theory building; Companies; Switches; case study; organization modularity; process modularity; service modularity; service-dominant logic; value co-creation;
Conference_Titel :
Service Operations and Logistics, and Informatics (SOLI), 2014 IEEE International Conference on
Conference_Location :
Qingdao
DOI :
10.1109/SOLI.2014.6960702