Study on the customer satisfaction evaluation model and index system of the management consulting enterprises

The driving effect of the of the management consulting for the businesses and even he national economy is no doubt, and this can be evident from development results of the management consulting in 20 years in our country. In order to improve service quality management consulting industry, it is very necessary to introduce the customer satisfaction evaluation model to the management consulting industry. In this paper, we study the customer satisfaction evaluation model and the construction of the index system in the management consulting enterprises. First we analyze the structure variable of the customer satisfaction evaluation model in the management consulting enterprises, then analyze the direct logical relation of the variables and construct the customer satisfaction evaluation model in the management consulting enterprises(MCCSI), and further construct the evaluation index system according to the model.