Measuring Computerization and Centralization: An Approach Derived from the Management of Public Registers

Many researchers having commented on the links between information technology and organizational change have reached conflicting conclusions about the causal relationship linking these two dimensions. In this article, we approach this relationship from a new angle by developing a scorecard allowing measurement of more specific dimensions of Computerization and Centralization. To develop this management tool called CSS (Computerization and Centralization Scorecard), we relied on research conducted within the Swiss public administrations, especially regarding the digitization of registers of persons. The development of this tool followed a first descriptive analysis model developed to treat semi-structured interviews we conducted with various stakeholders in our research.