Title :
Customer delight: mission impossible or mission imperative?
Author_Institution :
Sun Microsyst. Comput. Corp., Mountain View, CA, USA
Abstract :
Customers are only one link in the total process chain. There are powerful market place dynamics that cause customer behavior and expectations to change over time. The purpose of this paper is to describe the drivers that are changing the traditional business model so that power electronics providers can be pro-active in adapting to the market requirements of the future
Keywords :
electronics industry; marketing; power electronics; customer behavior; customer expectations; market place dynamics; market requirements; power electronics providers; Business; Computer networks; Costs; Environmental management; Packaging; Power conversion; Productivity; Qualifications; Thermal management; Voltage;
Conference_Titel :
Applied Power Electronics Conference and Exposition, 1995. APEC '95. Conference Proceedings 1995., Tenth Annual
Conference_Location :
Dallas, TX
Print_ISBN :
0-7803-2482-X
DOI :
10.1109/APEC.1995.468953
