Title :
Implementing Total Quality Management for world class product development
Author :
Yee, E.C. ; Sotak, R.C.
Author_Institution :
AT&T Power Syst., Mesquite, TX, USA
Abstract :
Total Quality Management is commonly understood to encompass concepts such as customer satisfaction, continuous improvement, management by fact or data, and employee involvement. While these concepts are easily understood, the implementation of these concepts in a product development organization is not as obvious. This paper will describe how AT&T Power Systems, Board Mounted Power Development Group has implemented Total Quality Management
Keywords :
management; power supplies to apparatus; product development; quality control; AT&T Power Systems; Board Mounted Power Development Group; Total Quality Management; continuous improvement; customer satisfaction; employee involvement; management by data; management by fact; product development; Continuous improvement; Customer satisfaction; Energy management; Financial management; Industrial power systems; Power system management; Power system planning; Product development; Quality management; Total quality management;
Conference_Titel :
Applied Power Electronics Conference and Exposition, 1995. APEC '95. Conference Proceedings 1995., Tenth Annual
Conference_Location :
Dallas, TX
Print_ISBN :
0-7803-2482-X
DOI :
10.1109/APEC.1995.469001
