Title :
QFD-a structured approach to understanding the voice of the customer
Author_Institution :
OmniCom Inc., Tucson, AZ, USA
Abstract :
The ability to see a need clearly and evaluate the capability of meeting the need is one of the most important traits a person or organization can possess. It can mean the difference between having business or losing it to a competitor. Here, the author describes how quality function deployment (QFD) offers a structured approach (house of quality) to seeing customers needs and fulfilling them
Keywords :
commerce; management; power supplies to apparatus; quality control; QFD; business; customer; house of quality; quality function deployment; Design engineering; Energy management; Engineering management; Innovation management; Power engineering and energy; Power supplies; Process planning; Quality function deployment; Reliability engineering; Technology management;
Conference_Titel :
Applied Power Electronics Conference and Exposition, 1995. APEC '95. Conference Proceedings 1995., Tenth Annual
Conference_Location :
Dallas, TX
Print_ISBN :
0-7803-2482-X
DOI :
10.1109/APEC.1995.469026
