Towards a Business Intelligence Maturity Model for Healthcare

Healthcare is a very complex, knowledge-driven industry. Electronic health record implementations have created massive amounts of clinical and financial data. The accumulation of data is outpacing the ability of organizations to leverage the data for improving financial and clinical efficiencies and quality of care. It is believed that careful and attentive use of business intelligence (BI) in healthcare can transform data into knowledge that can improve patient outcomes and operational efficiency. BI maturity models are a way of identifying strengths and weaknesses of the information maturity of a business. This paper presents a comprehensive review of existing BI maturity models to determine their adequacy for use in healthcare. The review identifies gaps in existing BI maturity models and presents requirements for a healthcare-specific maturity model. The results of this study will be used to develop a BI maturity model that addresses the complex characteristics and needs of healthcare organizations.