Enterprise Architecture Quality Attributes: A Case Study

Enterprise Architecture (EA) is an approach for facilitating the integration of strategy, business, information systems and technology towards a common goal and mastering organizational complexity through the development and usage of architectural descriptions. The planning and modeling aspect of EA is already fairly well covered in the literature, while the attributes of EA quality have attracted less interest -- even though EA quality has been perceived as a prerequisite for realizing its benefits. In this exploratory case study, we identify ten quality attributes for EA products and services, utilizing data collected from 14 EA practitioner interviews. We will fill in several gaps in the existing theory base, propose a list of attributes that increase EA quality, and call for more research.