Best Practices for Enterprise Systems Deployment Projects in Global Corporations: An Exploratory Study from an Emerging Economy

Based on structured interviews with 56 professionals at four multinational corporations (MNC) in India, this paper identifies 20 best practices that lead to the success of Enterprise Systems (ES) deployment projects in MNCs. Information Systems (IS) professionals in four companies were interviewed to identify the best practices used by these corporations and to determine if these practices differ between Indian and Western MNCs. The findings of this exploratory study identify clear differences between the Indian and Western MNCs in their perception of ES best practices. These differences and some similarities are discussed in the paper.