DocumentCode
1588321
Title
An Empirical Study of Information Service Quality Evaluation Factors System
Author
Fang, Zhiyuan ; Zhang, Huiyang ; Huang, Kaiyin ; Zhou, Yu
Author_Institution
Sch. of Bus., Sun Yat-Sen Univ.
fYear
2008
Firstpage
671
Lastpage
676
Abstract
With the development of information industry, information service becomes more and more important in the information industry chain. This paper studies information service quality evaluation by empirical way, and then constructs the evaluation factors system that is fit for the traits of information service. Principal component analysis has been used in this paper.
Keywords
information services; principal component analysis; information industry; information service quality evaluation factors system; principal component analysis; Hardware; Information science; Information systems; Information technology; Partial response channels; Principal component analysis; Service robots; Software quality; Software tools; Sun; information service; principal component analysis; quality evaluation factors system;
fLanguage
English
Publisher
ieee
Conference_Titel
e-Business Engineering, 2008. ICEBE '08. IEEE International Conference on
Conference_Location
Xi´an
Print_ISBN
978-0-7695-3395-7
Type
conf
DOI
10.1109/ICEBE.2008.64
Filename
4690686
Link To Document