Title :
An Empirical Study of Information Service Quality Evaluation Factors System
Author :
Fang, Zhiyuan ; Zhang, Huiyang ; Huang, Kaiyin ; Zhou, Yu
Author_Institution :
Sch. of Bus., Sun Yat-Sen Univ.
Abstract :
With the development of information industry, information service becomes more and more important in the information industry chain. This paper studies information service quality evaluation by empirical way, and then constructs the evaluation factors system that is fit for the traits of information service. Principal component analysis has been used in this paper.
Keywords :
information services; principal component analysis; information industry; information service quality evaluation factors system; principal component analysis; Hardware; Information science; Information systems; Information technology; Partial response channels; Principal component analysis; Service robots; Software quality; Software tools; Sun; information service; principal component analysis; quality evaluation factors system;
Conference_Titel :
e-Business Engineering, 2008. ICEBE '08. IEEE International Conference on
Conference_Location :
Xi´an
Print_ISBN :
978-0-7695-3395-7
DOI :
10.1109/ICEBE.2008.64
