Annotation technology progress and evaluation for more accurate operations in global network environment

We are researching ways to support network operators with environments that allow them to perform their jobs more efficiently. Currently the introduction and migration of new network systems are becoming more difficult because a lot of network systems interact with each other. We have been seeking technologies to support operators without changing the existing network system environments. In our last study we proposed Annotation technology. It places additional relevant information on top of any existing Operation Support System(OSS) window by image recognition of the window´s contents. Annotation technology aims at helping operators to navigate through existing systems and environments, even those who do not know how to use OSS. In addition to the innovative approach of tracking operation display images, our last study also showed how to reduce image matching calculation costs in a quantitative way. In this paper we show newly implemented functions for intuitive and interactive support. Taken in total, they allow Annotation technology to become highly applicable and robust enough to be put into practical use. We applied the new Annotation technology to practical operation fields in a global environment and evaluated its performances. Operation works were made more efficient with a 2% increase in accuracy rates and no increase in operation time.