Title :
Usability in ATMs
Author :
De Moraes, Ricardo Peres ; Pereira, Emanuel Cardoso ; De Freitas, Joslaine Cristina Jeske ; Cunha, Italo Tiago da
Author_Institution :
Fed. Univ. of Goias, Jatai, Brazil
Abstract :
The purpose of this research was create an electronic form and send it by mail to people. Therefore, the target is characterized by randomly chosen people who have a bank account and access it by Internet. People responded on usability at ATMs (Auto Teller Machines). Thus, it was possible to have a vision of usability in different banking environments in Brazil.
Keywords :
Internet; automatic teller machines; bank data processing; user interfaces; ATM usability; Brazil; Internet; auto teller machines; bank account; banking environments; Banking; Color; Education; Ergonomics; Human computer interaction; Inspection; Usability;
Conference_Titel :
Systems and Information Engineering Design Symposium (SIEDS), 2011 IEEE
Conference_Location :
Charlottesville, VA
Print_ISBN :
978-1-4577-0446-8
DOI :
10.1109/SIEDS.2011.5876847
