Notice of RetractionLogistics service quality evaluation on logistics park

Notice of Retraction

After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.

We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.

The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.

Logistics parks as infrastructures promoting modern logistics, have an extremely important role in the modern logistics system. This article firstly analyses the logistics services process of logistics parks, and finds out the elements of logistics services quality. Then, the paper designs a service quality evaluation model through analytic hierarchy process and fuzzy comprehensive evaluation methods. The evaluation model could help the enterprises to understand the logistics quality level, identify the factors affecting their level of service and problems existing in service process, and finally provide evidence for enterprises to improve operational efficiency and service quality.