Critical issues in establishing a viable supply chain/reverse logistic management program

Author

Lee, Jade ; McShane, Howard ; Kozlowski, Wayne

Author_Institution

Syst. Service Int., Lombard, IL, USA

fYear

2002

fDate

6/24/1905 12:00:00 AM

Firstpage

150

Lastpage

156

Abstract

In this paper, we intend to analyze the complex issues that OEM´s face in managing their worse nightmare-reverse logistics. Viable solutions are proposed to solve the problems, streamline the operation and ultimately enhance the bottom line. Since our company, System Service International (SSI) is a 3rd party reverse logistic service provider for major corporations from a variety of industries, the numbers used and scenario described are based on our own experience and data.

Keywords

management; production control; 3rd party reverse logistic service provider; System Service International; communication channel management; customer returns; equipment configuration; excess inventories; facility configuration; field returns; information system management; obsolete inventories; production scrap material disposal; products disposal; supply chain/reverse logistic management program; transportation control; work flow management control; Consumer electronics; Energy management; Environmental management; Focusing; Forward contracts; Manuals; Pricing; Reverse logistics; Supply chain management; Supply chains;

fLanguage

English

Publisher

ieee

Conference_Titel

Electronics and the Environment, 2002 IEEE International Symposium on

ISSN

1095-2020

Print_ISBN

0-7803-7214-X

Type

conf

DOI

10.1109/ISEE.2002.1003257

Filename

1003257