Title :
Critical issues in establishing a viable supply chain/reverse logistic management program
Author :
Lee, Jade ; McShane, Howard ; Kozlowski, Wayne
Author_Institution :
Syst. Service Int., Lombard, IL, USA
fDate :
6/24/1905 12:00:00 AM
Abstract :
In this paper, we intend to analyze the complex issues that OEM´s face in managing their worse nightmare-reverse logistics. Viable solutions are proposed to solve the problems, streamline the operation and ultimately enhance the bottom line. Since our company, System Service International (SSI) is a 3rd party reverse logistic service provider for major corporations from a variety of industries, the numbers used and scenario described are based on our own experience and data.
Keywords :
management; production control; 3rd party reverse logistic service provider; System Service International; communication channel management; customer returns; equipment configuration; excess inventories; facility configuration; field returns; information system management; obsolete inventories; production scrap material disposal; products disposal; supply chain/reverse logistic management program; transportation control; work flow management control; Consumer electronics; Energy management; Environmental management; Focusing; Forward contracts; Manuals; Pricing; Reverse logistics; Supply chain management; Supply chains;
Conference_Titel :
Electronics and the Environment, 2002 IEEE International Symposium on
Print_ISBN :
0-7803-7214-X
DOI :
10.1109/ISEE.2002.1003257
