Title :
Modularity of service design for IT company
Author :
Zhou, Zhenkun ; Lin, Yong ; Ma, Shihua ; Feng Yue
Author_Institution :
Huazhong Univ. of Sci. & Technol., Wuhan, China
Abstract :
Applying modular logic to service design is crucial to service innovation; however, both under-modularity and over-modularity results in strategic mistakes, in particular to the IT service offering companies. This paper firstly identifies four dimensions of the conceptual modular IT service platform for designing and providing service to the customers. And a mathematical model is developed and applied to evaluate the degree of modularity for the designed unique services.
Keywords :
DP industry; customer services; formal logic; mathematical analysis; IT company; IT service offering companies; mathematical model; modular IT service platform; modular logic; modularity degree; over-modularity; service design modularity; service innovation; under-modularity; Hospitals;
Conference_Titel :
Service Operations and Logistics and Informatics (SOLI), 2010 IEEE International Conference on
Conference_Location :
Qingdao, Shandong
Print_ISBN :
978-1-4244-7118-8
DOI :
10.1109/SOLI.2010.5551594
