DocumentCode
1619745
Title
Queueing system with impatient customers: A review
Author
Wang, Kangzhou ; Li, Na ; Jiang, Zhibin
Author_Institution
Sino-US Global Logistics Inst., Shanghai Jiao Tong Univ., Shanghai, China
fYear
2010
Firstpage
82
Lastpage
87
Abstract
In this paper, queueing systems with impatient customers is surveyed in accordance with various dimensions. First, we introduce the impatient behaviors (balking and reneging) and their various rules proposed in literature. Second, analytic solutions, numerical solutions and simulation modeling of the queue with impatient customers are investigated. Third, we propose the optimization both from the perspective of customers and providers. Finally, some research trendencies in the field are included.
Keywords
consumer behaviour; optimisation; queueing theory; customer perspective; impatient behaviors; impatient customers; optimization; queueing system; Delay; Queueing analysis; Balking; Impatient customers; Queues; Reneging;
fLanguage
English
Publisher
ieee
Conference_Titel
Service Operations and Logistics and Informatics (SOLI), 2010 IEEE International Conference on
Conference_Location
Qingdao, Shandong
Print_ISBN
978-1-4244-7118-8
Type
conf
DOI
10.1109/SOLI.2010.5551611
Filename
5551611
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