Title :
Queueing system with impatient customers: A review
Author :
Wang, Kangzhou ; Li, Na ; Jiang, Zhibin
Author_Institution :
Sino-US Global Logistics Inst., Shanghai Jiao Tong Univ., Shanghai, China
Abstract :
In this paper, queueing systems with impatient customers is surveyed in accordance with various dimensions. First, we introduce the impatient behaviors (balking and reneging) and their various rules proposed in literature. Second, analytic solutions, numerical solutions and simulation modeling of the queue with impatient customers are investigated. Third, we propose the optimization both from the perspective of customers and providers. Finally, some research trendencies in the field are included.
Keywords :
consumer behaviour; optimisation; queueing theory; customer perspective; impatient behaviors; impatient customers; optimization; queueing system; Delay; Queueing analysis; Balking; Impatient customers; Queues; Reneging;
Conference_Titel :
Service Operations and Logistics and Informatics (SOLI), 2010 IEEE International Conference on
Conference_Location :
Qingdao, Shandong
Print_ISBN :
978-1-4244-7118-8
DOI :
10.1109/SOLI.2010.5551611
