Title :
An intelligent directory-assistance system using natural language processing and mapping
Author :
Kawabe, Hideki ; Fukumura, Yoshimi ; Mutoh, Nobuo ; Karasawa, Hiroaki ; Iwase, Shihrhito
Author_Institution :
NTT Inf. & Commun. Syst. Lab., Tokyo, Japan
Abstract :
A telephone directory assistance system has been developed that uses natural language processing and mapping to reduce the time an operator spends looking for requested information. Its address analysis function has an average response time of 0.15 s with 99% accuracy. Its map guidance function has a response time of about 3 s for 100 KB of map data. Its search expansion function decreases operator´s keying. Using this system, operators spend an average of 20% less time searching for information
Keywords :
information retrieval; knowledge based systems; natural language interfaces; telephony; address analysis function; intelligent directory assistance system; map data; map guidance function; natural language mapping; natural language processing; requested information; response time; search expansion function; telephone directory assistance system; Auditory system; Delay; Dictionaries; Displays; Intelligent systems; Natural language processing; Natural languages; System testing; Telephony; Time measurement;
Conference_Titel :
Tools with Artificial Intelligence, 1997. Proceedings., Ninth IEEE International Conference on
Conference_Location :
Newport Beach, CA
Print_ISBN :
0-8186-8203-5
DOI :
10.1109/TAI.1997.632294
