Managing the training a guard in the operation of a high-tech facility access control system

As security requirements deepen, today´s enterprise-level high-tech entry control systems automate many of the decision functions that a guard would otherwise perform in a manual system. These automated functions escalate into higher tiered infrastructure operations the guard is typically unaware of. The remaining functions, the entry/denial decisions the guard must make, are the exceptions type, the kind that the guard encounters that the system wont or cant handle. How well the guard performs these functions determines the sustainabililty of the system and its security posture over the long haul. Insight into the performance risks during the initial and sustainment periods due to lack of managed training of all the stakeholders is captured by experience gained from deployment and sustainment of a working system over a five-year period. The maturity of the man-machine interface, the dilemmas the guard faces as the “front man” to the public, the measures that can define his performance in providing requisite security while meeting transit times, the relevance of other stakeholders, and the factors that influence the depth of overall training are presented“.