Notice of RetractionResearch on customer justice and it´s impact on customer satisfaction under service situation

Notice of Retraction

After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.

We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.

The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.

Through the review of justice theory, this paper suggests the importance of customer justice perception in common service consumption situations. Basing on a study of 1650 consumers in eleven service industries, this article draws out that customer justice perception is three-dimension variable which include distribution justice, procedure justice and interactive justice, and all the three affect customer´s value perceived and satisfaction effectively. Having analyzed the actual justice perceived, the imbalance developing situation of service industries is pointed. In the end of the article, some suggestions are put forward to the government and service corporations. This electronic document is a “live” template. The various components of your paper [title, text, heads, etc.] are already defined on the style sheet, as illustrated by the portions given in this document.