Title :
Research on macro-quality evaluation index system
Author :
Zhao, Li ; Lizhi, Wang ; Wu, Tian
Author_Institution :
China Nat. Inst. of Standardization (CNIS), Beijing, China
Abstract :
Confronting frequently-happened regional and systematic safety accidents of product quality, to consolidate macro-quality analysis and evaluation has been hot issues concerned by both the government and society. In this paper, conceptual model of macro-quality is built with the dimensions of quality compliance, quality applicability and quality externality. Macro-quality evaluation index and evaluation method is also explored, which is expected to provide reference and advice for improving macro-quality management.
Keywords :
customer services; production engineering computing; quality management; customer demand; macroquality evaluation index system; product quality; quality applicability; quality compliance; quality externality; Accidents; Biological system modeling; Companies; Customer satisfaction; Economics; Indexes; Safety; conceptual model; evaluation index; indexation; macro-quality;
Conference_Titel :
Software Engineering and Service Sciences (ICSESS), 2010 IEEE International Conference on
Conference_Location :
Beijing
Print_ISBN :
978-1-4244-6054-0
DOI :
10.1109/ICSESS.2010.5552277
