DocumentCode
1636000
Title
Optimized M/M/c model and simulation for bank queuing system
Author
Wang, Yu-Bo ; Qian, Cheng ; Jin-De Cao
Author_Institution
Sch. of Electron. Sci. & Eng., Southeast Univ., Nanjing, China
fYear
2010
Firstpage
474
Lastpage
477
Abstract
In this paper, a QuickPass model is proposed to improve bank queuing system based on queuing theory. The current bank queuing system is modeled with M/M/c and analytical approach is adopted to guide optimization strategy. Through adjusted greedy algorithm, the multiple-optimization model is simulated with MATLAB. Simulation result shows that the introduction of QuickPass system considerably reduces the average waiting time of customers both in regular queue and QuickPass queue. Pros and cons are analyzed and further application is discussed in the end.
Keywords
banking; greedy algorithms; optimisation; queueing theory; MATLAB; QuickPass model; adjusted greedy algorithm; bank queuing system; multiple optimization model; optimized M/M/c model; queuing theory; Business; Greedy algorithms; Mathematical model; Optimization; Queueing analysis; Simulation; Tuning; M/M/c; Queuing Theory; QuickPass; Service System; Stochastic Process;
fLanguage
English
Publisher
ieee
Conference_Titel
Software Engineering and Service Sciences (ICSESS), 2010 IEEE International Conference on
Conference_Location
Beijing
Print_ISBN
978-1-4244-6054-0
Type
conf
DOI
10.1109/ICSESS.2010.5552328
Filename
5552328
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