The enabling role of CASE-engineered CASE in optimizing the software process

AT&T ISTEL has been operating a software process improvement programme. This paper focuses on the role which our in-house corporate CASE has played in enabling that programme to meet its goals. As the programme is business-critical and its goals timeless, a critical success factor for the CASE tool has been its ability to continuously improve as the business processes it supports need to improve. To this end the CASE tool has itself been engineered using CASE. This paper shows the pivotal role of CASE-engineered CASE in optimizing key software processes without our organization