DocumentCode
1639893
Title
Notice of Retraction
The critical success factors for the banks implementing e-CRM
Author
Mao-qin, Gan ; Ling, Gao ; Qi, Xiao
Author_Institution
Business school, Central South University of Forestry and Technology, Changsha, China
fYear
2011
Firstpage
1
Lastpage
4
Abstract
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Along with the rapid expansion of information technology and the progress of the society, it makes customer to change the consumption habitual. In order to respond and satisfy consumers´ demand rapidly, the bank must practice e-CRM to maintain the competitive advantage. This study examines the critical success factors for the banking implementing e-CRM and constructs critical success factors model of e-CRM implementation. The results of the present study will contribute to e-CRM implement and development.
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Along with the rapid expansion of information technology and the progress of the society, it makes customer to change the consumption habitual. In order to respond and satisfy consumers´ demand rapidly, the bank must practice e-CRM to maintain the competitive advantage. This study examines the critical success factors for the banking implementing e-CRM and constructs critical success factors model of e-CRM implementation. The results of the present study will contribute to e-CRM implement and development.
Keywords
Companies; Data mining; Databases; Standards organizations; Technology transfer; bank; critical success factors; e-CRM;
fLanguage
English
Publisher
ieee
Conference_Titel
E -Business and E -Government (ICEE), 2011 International Conference on
Conference_Location
Shanghai, China
Print_ISBN
978-1-4244-8691-5
Type
conf
DOI
10.1109/ICEBEG.2011.5881851
Filename
5881851
Link To Document