DocumentCode
1644926
Title
A generic forms handling tool and its application to network trouble management
Author
Huberman, R.M. ; Tessler, M. ; Cameron, W.H.
Author_Institution
BNR, Montreal, Que., Canada
fYear
1989
Firstpage
1170
Abstract
A set of generic forms handling capabilities oriented to telecommunications operating company applications is presented. The approach provides for efficient electronic form processing, routing, and tracking with built-in flexibility to adapt to change. This is provided through a set of tools for online configuration of forms and processes, designed to be accessible by operating company personnel. Also discussed are networking requirements, including the need to interwork with existing administration systems. Trouble management is used as a sample application to illustrate these concepts
Keywords
online operation; telecommunication network management; telecommunications computing; administration systems; electronic form processing; generic forms handling tool; network trouble management; networking requirements; online configuration; personnel; routing; telecommunications operating company; tracking; Costs; Delay; Personnel; Process design; Research and development; Routing; System testing; Telecommunication services;
fLanguage
English
Publisher
ieee
Conference_Titel
Communications, 1989. ICC '89, BOSTONICC/89. Conference record. 'World Prosperity Through Communications', IEEE International Conference on
Conference_Location
Boston, MA
Type
conf
DOI
10.1109/ICC.1989.49867
Filename
49867
Link To Document