Title :
Outsourcing IT advice: a success prediction model
Author_Institution :
Sch. of Inf. Syst., Queensland Univ., Brisbane, Qld., Australia
Abstract :
The paper presents an economical prediction model of client success when outsourcing IT advice. Through case studies and statistical evaluation of empirical survey data, the paper identifies those criteria that have broad predictive value as well as those criteria whose predictive value is contingent upon the client´s rationale for seeking outside assistance. Client and consultant views on the importance of 10 reasons for outsourcing IT expertise (e.g. objectivity, lack of appropriate skills in-house, company politics) and 15 consultant selection criteria (e.g. price, prior experience, profile, proposal, personalities) are also compared and disparities interpreted
Keywords :
computer facilities; consultancies; economics; management information systems; outsourcing; IT advice outsourcing; IT expertise; client success; company politics; consultant selection criteria; consultant views; economical prediction model; empirical survey data; outside assistance; predictive value; price; prior experience; statistical evaluation; success prediction model; Australia; Economic forecasting; Information systems; Knowledge management; Management information systems; Marketing management; Outsourcing; Predictive models; Project management; Quality management;
Conference_Titel :
Information Systems Conference of New Zealand, 1996. Proceedings
Conference_Location :
Palmerston North
Print_ISBN :
0-8186-7710-4
DOI :
10.1109/ISCNZ.1996.555284
