DocumentCode
1647030
Title
Notice of Retraction
Creating customer loyalty for a service system
Author
Jian-hua Yang ; Jing Su
Author_Institution
Sch. of Economic & Manage., Univ. of Sci. & Technol., Beijing, China
Volume
2
fYear
2010
Firstpage
47
Lastpage
51
Abstract
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
This paper develops a structure model for a service system. The factors of customer loyalty, service quality, brand image and customer satisfaction are presented and the relationship among them is analyzed by means of empirical research method in the service system. The path to create customer loyalty is identified for the service sector.
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
This paper develops a structure model for a service system. The factors of customer loyalty, service quality, brand image and customer satisfaction are presented and the relationship among them is analyzed by means of empirical research method in the service system. The path to create customer loyalty is identified for the service sector.
Keywords
customer satisfaction; customer services; quality of service; service industries; brand image; customer loyalty; customer satisfaction; service quality; service system; Gallium nitride; Switches; customer loyalty; service quality; service system;
fLanguage
English
Publisher
ieee
Conference_Titel
Advanced Management Science (ICAMS), 2010 IEEE International Conference on
Conference_Location
Chengdu
Print_ISBN
978-1-4244-6931-4
Type
conf
DOI
10.1109/ICAMS.2010.5552843
Filename
5552843
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