Title :
QFD: a method for guaranteeing communication of the customer voice through the whole product development cycle
Author_Institution :
Hewlett-Packard Co., Palo Alto, CA, USA
Abstract :
The authors briefly describes the program that HP´s (Hewlett-Packard´s) Corporate Quality Department is putting in place to promote the use of QFD (quality function deployment) in new product development. Capsule accounts are given of several HP projects that have used elements of QFD. Lessons learned about the accelerating factors and the pitfalls in implementing QFD are presented
Keywords :
quality control; Hewlett-Packard; QC; product development cycle; quality function deployment; Acceleration; Conference management; Councils; Europe; Management training; Organizing; Product development; Quality function deployment; Quality management; Research and development management;
Conference_Titel :
Communications, 1989. ICC '89, BOSTONICC/89. Conference record. 'World Prosperity Through Communications', IEEE International Conference on
Conference_Location :
Boston, MA
DOI :
10.1109/ICC.1989.49897
