• DocumentCode
    1649500
  • Title

    Towards an effective and life long training of people with special needs for help desk operations utilising ICT

  • Author

    Bekiaris, Evangelos ; Ascaso, Alejandro Rodriguez ; Álvarez, Estela Conde ; Papatheodorou, Costas ; Waldmeyer, Maria Teresa Arredondo

  • Author_Institution
    Centre for Res. & Technol. Hellas, Hellenic Inst. of Transp., Thermi, Greece
  • Volume
    2
  • fYear
    2004
  • Firstpage
    735
  • Abstract
    TELL-IT is an European Community project supported by the Leonardo Da Vinci II programme whose main objective is to develop a multimedia, flexible and continuing training program for on-the-job training for disabled people in order to be employed in the service provision sector and, more specifically, in helpdesk operations.
  • Keywords
    computer aided instruction; handicapped aids; information technology; multimedia systems; on-the-job training; Information and Communication Technologies; continuing training program; disabled people on-the-job training; helpdesk operations; multimedia development; service provision sector; Bridges; Costs; Employment; Licenses; Marketing and sales; Mobile handsets; On the job training; Personnel; Public relations; Vocational training;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Electrotechnical Conference, 2004. MELECON 2004. Proceedings of the 12th IEEE Mediterranean
  • Print_ISBN
    0-7803-8271-4
  • Type

    conf

  • DOI
    10.1109/MELCON.2004.1347034
  • Filename
    1347034
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=1649500