Notice of RetractionThe optimization of the sales force management using the new information and communication technologies

Notice of Retraction

After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.

We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.

The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.

Our paper emphasizes the practical way in which it can be solved the optimization of the sales force management process with a specialized software. In order to reveal the value provided by the new information and communication technologies in the process of the resource allocation optimization, we designed a model of linear programming that we applied to an insurance company, taking into account two variables (two types of services packages of private life insurances) and three constraints (the budget assigned to the sales agents´ training, the contribution margin and the number of sales agents). The results obtained after the simulation process put in evidence the financial impact of the constraints associated to a linear programming problem on the decisional variables included in our model.