• DocumentCode
    1652343
  • Title

    Learning customer needs — An interdisciplinary framework

  • Author

    Wu, Liang-Chuan ; Wu, Liang-Hong

  • Author_Institution
    Inst. of Technol. Manage., Nat. Chung Hsing Univ., Taichung, Taiwan
  • fYear
    2010
  • Firstpage
    1
  • Lastpage
    5
  • Abstract
    Service Science, Management, and Engineering (SSME) is an emerging interdisciplinary approach for the learning of customer needs. In this paper, we review related literature and theories, and explore the tools used in various fields relevant. Then, we propose a systematic three-phase framework for SSME learning research.
  • Keywords
    customer satisfaction; SSME learning research; customer needs; engineering; interdisciplinary approach; management; service science; systematic three-phase framework; Context; Industries; Organizations; Production; Quality function deployment; Technological innovation; Framework; Management and Engineering (SSME); Service Science;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Computers and Industrial Engineering (CIE), 2010 40th International Conference on
  • Conference_Location
    Awaji
  • Print_ISBN
    978-1-4244-7295-6
  • Type

    conf

  • DOI
    10.1109/ICCIE.2010.5668285
  • Filename
    5668285
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=1652343