Title :
Learning customer needs — An interdisciplinary framework
Author :
Wu, Liang-Chuan ; Wu, Liang-Hong
Author_Institution :
Inst. of Technol. Manage., Nat. Chung Hsing Univ., Taichung, Taiwan
Abstract :
Service Science, Management, and Engineering (SSME) is an emerging interdisciplinary approach for the learning of customer needs. In this paper, we review related literature and theories, and explore the tools used in various fields relevant. Then, we propose a systematic three-phase framework for SSME learning research.
Keywords :
customer satisfaction; SSME learning research; customer needs; engineering; interdisciplinary approach; management; service science; systematic three-phase framework; Context; Industries; Organizations; Production; Quality function deployment; Technological innovation; Framework; Management and Engineering (SSME); Service Science;
Conference_Titel :
Computers and Industrial Engineering (CIE), 2010 40th International Conference on
Conference_Location :
Awaji
Print_ISBN :
978-1-4244-7295-6
DOI :
10.1109/ICCIE.2010.5668285
