Notice of RetractionDesigning and formulating organization performance evaluation model in AHP method based on EFQM criteria (case study)

Notice of Retraction

After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.

We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.

The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.

Designing and formulating a comprehensive organization performance evaluation model based on European Foundation for Quality Management (EFQM) in AHP (Analytic Hierarchy Process) method is the main aim of the present research study. Evaluation is considered as one of the most important activities in each organization in a way that reformation of processes and procedures of doing activity without evaluation of results will be impossible. At the present research activity, AHP (Analytic Hierarchy Process) has been used as one of MADM (Multi-Attribute Decision Making) methods for the evaluation of performance of organizations through the application of EFQM (European Foundation for Quality Management) excellence model criteria. Also, Municipality of City of Tabriz has been selected as subjects for testing the presented model. In the same direction, seven districts of this municipality were selected as sample model. Necessary and required information were accumulated through questionnaire, interview and also taking advantage of data and library resources, details of which were analyzed and studied through the application of advanced Excel and Expert Choice 11.5 software package system. Eventually, various districts of this organization were evaluated and prioritized in terms of performance.