Process Customization Framework in SaaS Applications

SaaS (Software as a Service) is widely used as a model for selling software. SaaS applications are on the software provider and can be accessed via the Internet. The SaaS applications have the same basic functions in the template file and the template file can be configured by tenant administrators to meet the individual demands. Workflow is used in SaaS applications and business processes need to be customized to adapt individual requirement. This paper represents a process customization framework that can customize and configure processes while guarantee the tenancy isolation. After the customization, there must be multiple versions of processes based on one basic template process. The collection of customized processes is necessary for ISVs because customized processes reflect demanding information of tenants.