Performance improvement of an EMC test laboratory through key measures of quality management system-a case study

Author

Kumar, Deepak ; Das, Sisir K.

Author_Institution

Centre for Electromagn., SAMMER, Taramani, India

fYear

2002

fDate

6/24/1905 12:00:00 AM

Firstpage

235

Lastpage

239

Abstract

The paper describes the significant role of ISO 9000 Certification even for those organisations who offer EMC Services to industry since such Certification provides a benchmark of quality for EMC services. Quality system certification serves as the foundation for quality and business improvements. It discusses the key issues of success for continuous improvement in both quality and business, which depends on how well the quality system has been maintained and measured effectively. The paper also describes how the effectiveness of quality system as per ISO 9001:1994 standards could be measured for performance improvement of an EMC Test Laboratory.

Keywords

ISO standards; certification; electromagnetic compatibility; quality management; test facilities; EMC services; EMC test laboratory; ISO 9000 certification; ISO 9001:1994 standards; performance improvement; quality management system; Certification; Computer aided software engineering; Continuous improvement; Customer satisfaction; Electromagnetic compatibility; Electromagnetic measurements; Laboratories; Measurement standards; Quality management; System testing;

fLanguage

English

Publisher

ieee

Conference_Titel

Electromagnetic Interference and Compatibility, 2001/02. Proceedings of the International Conference on

Print_ISBN

0-7803-7563-7

Type

conf

DOI

10.1109/ICEMIC.2002.1006519

Filename

1006519