A Knowledge Management System Solution Based on ASP Platform for Domestic Appliance Repair

Author

Zhang, Cunlu ; Guo, Yimeei ; Li, Shuhua

Author_Institution

Sch. of Manage., Xiamen Univ.

Volume

1

fYear

2006

Firstpage

151

Lastpage

155

Abstract

The knowledge management system for domestic appliance repair is a practical working support system. The main framework comprises three tiers: ASP platform, knowledge server and knowledge management terminal. According to the demands of repair knowledge and the types of knowledge, the system provides communication platforms for repairers and online document search of technology information about domestic appliances. The main contribution is that it establishes a case base of repair experiences to manage the tacit knowledge by case-based reasoning. The system is very useful in practice

Keywords

case-based reasoning; domestic appliances; knowledge management; maintenance engineering; ASP platform; case-based reasoning; domestic appliance repair; knowledge management system; knowledge server; online document search; technology information; Application specific processors; Content management; Costs; Customer satisfaction; Home appliances; Knowledge management; Manufacturing; Marketing and sales; Process planning; Production; Case-Based Reasoning; Domestic Appliance Repair; Knowledge Management System; Solution;

fLanguage

English

Publisher

ieee

Conference_Titel

Service Systems and Service Management, 2006 International Conference on

Conference_Location

Troyes

Print_ISBN

1-4244-0450-9

Electronic_ISBN

1-4244-0451-7

Type

conf

DOI

10.1109/ICSSSM.2006.320604

Filename

4114424