Title :
A Knowledge Management System Solution Based on ASP Platform for Domestic Appliance Repair
Author :
Zhang, Cunlu ; Guo, Yimeei ; Li, Shuhua
Author_Institution :
Sch. of Manage., Xiamen Univ.
Abstract :
The knowledge management system for domestic appliance repair is a practical working support system. The main framework comprises three tiers: ASP platform, knowledge server and knowledge management terminal. According to the demands of repair knowledge and the types of knowledge, the system provides communication platforms for repairers and online document search of technology information about domestic appliances. The main contribution is that it establishes a case base of repair experiences to manage the tacit knowledge by case-based reasoning. The system is very useful in practice
Keywords :
case-based reasoning; domestic appliances; knowledge management; maintenance engineering; ASP platform; case-based reasoning; domestic appliance repair; knowledge management system; knowledge server; online document search; technology information; Application specific processors; Content management; Costs; Customer satisfaction; Home appliances; Knowledge management; Manufacturing; Marketing and sales; Process planning; Production; Case-Based Reasoning; Domestic Appliance Repair; Knowledge Management System; Solution;
Conference_Titel :
Service Systems and Service Management, 2006 International Conference on
Conference_Location :
Troyes
Print_ISBN :
1-4244-0450-9
Electronic_ISBN :
1-4244-0451-7
DOI :
10.1109/ICSSSM.2006.320604
