Title :
A process oriented approach to the service concepts
Author :
Balin, Savas ; Giard, Vincent
Author_Institution :
Lamsade, Univ. Paris-Dauphine, Paris
Abstract :
This article seeks to consider the service concepts currently used from a process oriented perspective. The authors examine service definition of well know authors and offer a new good-service continuum definition. A new process oriented service classification is proposed which helps authors to challenge the validity of the service characteristics
Keywords :
customer services; service industries; good-service continuum definition; process oriented service classification; service characteristics; service concepts; Humans; Medical services; Personnel; Production; good-service continuum; inseparability; service classification and characteristics (IHIP); service definition;
Conference_Titel :
Service Systems and Service Management, 2006 International Conference on
Conference_Location :
Troyes
Print_ISBN :
1-4244-0450-9
Electronic_ISBN :
1-4244-0451-7
DOI :
10.1109/ICSSSM.2006.320562
