• DocumentCode
    1671097
  • Title

    A process oriented approach to the service concepts

  • Author

    Balin, Savas ; Giard, Vincent

  • Author_Institution
    Lamsade, Univ. Paris-Dauphine, Paris
  • Volume
    1
  • fYear
    2006
  • Firstpage
    785
  • Lastpage
    790
  • Abstract
    This article seeks to consider the service concepts currently used from a process oriented perspective. The authors examine service definition of well know authors and offer a new good-service continuum definition. A new process oriented service classification is proposed which helps authors to challenge the validity of the service characteristics
  • Keywords
    customer services; service industries; good-service continuum definition; process oriented service classification; service characteristics; service concepts; Humans; Medical services; Personnel; Production; good-service continuum; inseparability; service classification and characteristics (IHIP); service definition;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Service Systems and Service Management, 2006 International Conference on
  • Conference_Location
    Troyes
  • Print_ISBN
    1-4244-0450-9
  • Electronic_ISBN
    1-4244-0451-7
  • Type

    conf

  • DOI
    10.1109/ICSSSM.2006.320562
  • Filename
    4114533
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=1671097