DocumentCode
1677335
Title
A research on perceived value and satisfactory of female online purchasing
Author
Kui, Yu ; Hong, Li
Author_Institution
Marketing Department, Glorious Sun School of Business and Management, Donghua University Shanghai, China
fYear
2011
Firstpage
1
Lastpage
4
Abstract
Starting with discussing the relationship between perceived value dimensions and satisfactory of female online purchasing, this paper formulates the model based on the relationship between the perceived value dimensions and satisfaction of female online purchasing, which is validated through a questionnaire survey with the cosmetics as the research object, the results as followed : (1) the perceived value of female online purchasing has five respective dimensions, which are the after-sales services, the site core competencies, the core product value and network security, the online purchasing interaction, marketing services; (2) of the five dimensions the influence on satisfaction, the core product value and network security is of the greatest impact on satisfaction, followed by interaction, and then the after-sales services, and then the marketing services, the site core competencies as the last.
Keywords
Analytical models; Customer satisfaction; Customer services; Reliability; Security; Testing; dimension; female; online; perceived value; satisfaction;
fLanguage
English
Publisher
ieee
Conference_Titel
E -Business and E -Government (ICEE), 2011 International Conference on
Conference_Location
Shanghai, China
Print_ISBN
978-1-4244-8691-5
Type
conf
DOI
10.1109/ICEBEG.2011.5887018
Filename
5887018
Link To Document