• DocumentCode
    1677335
  • Title

    A research on perceived value and satisfactory of female online purchasing

  • Author

    Kui, Yu ; Hong, Li

  • Author_Institution
    Marketing Department, Glorious Sun School of Business and Management, Donghua University Shanghai, China
  • fYear
    2011
  • Firstpage
    1
  • Lastpage
    4
  • Abstract
    Starting with discussing the relationship between perceived value dimensions and satisfactory of female online purchasing, this paper formulates the model based on the relationship between the perceived value dimensions and satisfaction of female online purchasing, which is validated through a questionnaire survey with the cosmetics as the research object, the results as followed : (1) the perceived value of female online purchasing has five respective dimensions, which are the after-sales services, the site core competencies, the core product value and network security, the online purchasing interaction, marketing services; (2) of the five dimensions the influence on satisfaction, the core product value and network security is of the greatest impact on satisfaction, followed by interaction, and then the after-sales services, and then the marketing services, the site core competencies as the last.
  • Keywords
    Analytical models; Customer satisfaction; Customer services; Reliability; Security; Testing; dimension; female; online; perceived value; satisfaction;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    E -Business and E -Government (ICEE), 2011 International Conference on
  • Conference_Location
    Shanghai, China
  • Print_ISBN
    978-1-4244-8691-5
  • Type

    conf

  • DOI
    10.1109/ICEBEG.2011.5887018
  • Filename
    5887018