DocumentCode
1677503
Title
Anticipating reader problems: cognitive shortcuts that prevent experts from focusing on readers
Author
Lentz, Leo ; De Jong, Menno
Author_Institution
Utrecht Univ., Netherlands
fYear
2005
Firstpage
649
Lastpage
652
Abstract
Why is it so hard, even for professional writers, to prevent reader problems from occurring in documents? In this paper, we focus on one crucial aspect of the anticipation process: the assessment of problem detections. We report on an exploratory study in which experts had to judge and motivate the likelihood and severity of a set of reader problems. Based on this study, we present six cognitive shortcuts we distinguished that may bother experts in their attempts to focus on readers.
Keywords
cognition; professional aspects; anticipation process; cognitive shortcuts; expert-focused evaluation; problem detection assessment; professional writers; reader problem; Availability; Cellular phones; Conference proceedings; Design methodology; Face detection; History; Professional communication; Software performance; Usability;
fLanguage
English
Publisher
ieee
Conference_Titel
Professional Communication Conference, 2005. IPCC 2005. Proceedings. International
Print_ISBN
0-7803-9027-X
Electronic_ISBN
0-7803-9028-8
Type
conf
DOI
10.1109/IPCC.2005.1494235
Filename
1494235
Link To Document