Title :
Anticipating reader problems: cognitive shortcuts that prevent experts from focusing on readers
Author :
Lentz, Leo ; De Jong, Menno
Author_Institution :
Utrecht Univ., Netherlands
Abstract :
Why is it so hard, even for professional writers, to prevent reader problems from occurring in documents? In this paper, we focus on one crucial aspect of the anticipation process: the assessment of problem detections. We report on an exploratory study in which experts had to judge and motivate the likelihood and severity of a set of reader problems. Based on this study, we present six cognitive shortcuts we distinguished that may bother experts in their attempts to focus on readers.
Keywords :
cognition; professional aspects; anticipation process; cognitive shortcuts; expert-focused evaluation; problem detection assessment; professional writers; reader problem; Availability; Cellular phones; Conference proceedings; Design methodology; Face detection; History; Professional communication; Software performance; Usability;
Conference_Titel :
Professional Communication Conference, 2005. IPCC 2005. Proceedings. International
Print_ISBN :
0-7803-9027-X
Electronic_ISBN :
0-7803-9028-8
DOI :
10.1109/IPCC.2005.1494235
