Title :
Designing and evaluating procedural instructions with the four components model
Author :
Steehouder, Michaël ; Van Der Meij, Hans
Author_Institution :
Twente Univ., Enschede, Netherlands
Abstract :
Procedures form the heart of user instructions, tutorials, reference guides, job-aids, online help, way-finding instructions, medicine prescriptions, and so on. This paper summarizes the four component model, which is intended to integrate best practices and research outcomes.
Keywords :
computer aided instruction; technical support services; user manuals; four component model; job-aids; medicine prescriptions; online help; procedural instructions; reference guides; tutorials; user instructions; way-finding instructions; Best practices; Conference proceedings; Context; Guidelines; Heart; Humans; Power system modeling; Professional communication; Rhetoric; Signal design;
Conference_Titel :
Professional Communication Conference, 2005. IPCC 2005. Proceedings. International
Print_ISBN :
0-7803-9027-X
Electronic_ISBN :
0-7803-9028-8
DOI :
10.1109/IPCC.2005.1494254
