A Study on Performance Measurement of a Plastic Packaging Organization´s Manufacturing System by AHP Modeling

By the effect of globalization, products, services, capital, technology, and people began to circulate more freely in the world. As a conclusion, in order to achieve and gain an advantage against competitors, manufacturing firms had to adopt themselves to changing conditions and evaluate their critical performance criteria. In this study, the aim is to determine general performance criteria and their characteristics and classifications from previous studies and evaluate performance criteria for a plastic packaging organization by utilizing analytic hierarchy process (AHP) modeling. A specific manufacturing organization, operating in the Turkish plastic packaging sector has been selected and the manufacturing performance criteria have been determined for that specific organization. Finally, the selected criteria have been assessed according to their relative importance by utilizing AHP approach and expert choice (EC) software program. As a result of this study, operating managers chose cost, quality, customer satisfaction and time factors as criteria for this organization. As the findings of the study indicate, the manufacturing organization operating in the plastic packaging sector, overviews its operations and measures its manufacturing performance basically on those four criteria and their sub criteria. Finally, relative importance of those main measures and their sub criteria are determined in consideration to plastic packaging sector.