Action research on collaborative design : A case study

The action research was to analyze the causes of the problem and applied intervention strategies until the problems were solved throughout collaborative design process. The selected case was a Taiwanese enterprise collaborated with British designer in UK. In this paper we applied experiment, observation and interview. Findings indicated that intervention strategies were grouped into four stages: project startup, pre-meeting, during the meeting and post-meeting. There were fifteen intervention strategies effective for problem solving during videoconferencing sessions. The strategic action of redefining terminology was used to resolve "lack of understanding." The implications for practice included to propose different intervention strategies in different stages of design project.