Process Analysis, Modeling and Simulation for Crisis Management

The paper aims to present a real experience of designing a control, command, communication, and intelligence system to support crisis management through a three step business process. A better understanding of what is a crisis and a model of knowledge gathering appeared within the system development. We explain this particular business process management through the successful example of the CHEOPS Project. When a company wants to offer a new tender for its clients in the geopolitical crisis management domain, it has to solve a dilemma. Firstly it has to build rapidly, a functional product in order to take a place on this well discussed market but on the long term this strategy isn ´t sufficient. An incremental design process is required in order to organize an architecture, to bring out functional and ergonomic specifications, and to structure an ontological application such as a multi-agent cooperation model.Furthermore a reflection on what a crisis is, on the values level which helps to make the model more accurate can be added. We explain this three step business process through the successful example of the CHEOPS Project. Firstly, we describe its risk management system, then we put the emphasis on its multi-agent cooperation model, and lastly, we present a situation analysis as a constructive modeling process and we finish with an analysis on the CHEOPS project business management and its possibilities of evolution.