Socio-technical structures in enterprise systems implementation: evidence from a five year study

Author

Sawyer, Steve

Author_Institution

Sch. of Inf. Sci. & Technol., Pennsylvania State Univ., University Park, PA, USA

fYear

2001

fDate

6/23/1905 12:00:00 AM

Firstpage

195

Lastpage

200

Abstract

How are users involved in enterprise systems implementations? In response, we draw on theories of social structure and use data drawn from a five year study of an enterprise system implementation at a medium-sized university (MSU). The analysis of this data focuses on the differences between formal organizational structures and the social structural network of ties among those involved in the implementation effort. Doing so helps to highlight the changed relationships between users, product developers, third-party consultants and the internal information systems people

Keywords

educational administrative data processing; management information systems; project management; enterprise systems implementation; formal organizational structures; internal information systems; medium-sized university; product developers; project management; social structural network; socio-technical structures; third-party consultants; Companies; Costs; Data analysis; Enterprise resource planning; Financial management; Human resource management; Information systems; Manufacturing processes; Packaging; Production planning;

fLanguage

English

Publisher

ieee

Conference_Titel

Change Management and the New Industrial Revolution, 2001. IEMC '01 Proceedings.

Conference_Location

Albany, NY

Print_ISBN

0-7803-7260-3

Type

conf

DOI

10.1109/IEMC.2001.960516

Filename

960516