Continuity of supply: The experience of Enel Distribuzione during the regulatory period 2000–2003

During the first regulatory period (2000–2003) significant improvements have taken place in districts served by Enel Distribution: the average value of “Customer Minutes Lost per year” was reduced from 154 minutes, in 1999, to 72 minutes in 2003 (1), with an annual volume of capital expenditures in line with the previous years. After a preliminary description of the regulatory framework, the paper focuses on the action plan undertaken by Enel Distribuzione and the result obtained.