Title :
The design and implementation of Internet call center
Author :
Yunfeng, Duan ; Junde, Song
Author_Institution :
CTI R&D Center, Beijing Univ. of Posts & Telecommun., China
Abstract :
The largest communication network in the world is still the telecommunication network, and the Internet has grown fast. We create a example case on how to integrate the two worlds into one
Keywords :
Internet; call centres; computer telephony integration; Internet call center; telecommunication networks; Business; Communication networks; Fellows; IP networks; Information resources; Internet telephony; Libraries; Research and development; Spatial databases; Web and internet services;
Conference_Titel :
Communication Technology Proceedings, 2000. WCC - ICCT 2000. International Conference on
Conference_Location :
Beijing
Print_ISBN :
0-7803-6394-9
DOI :
10.1109/ICCT.2000.889178
