The intelligent customer constructing system

Author

Chang, Y.C. ; Chen, J.B. ; Hu, C.S. ; Wu, K.R. ; Guo, M.S. ; Sun, S.W. ; Lee, M.F. ; Shih, M.Y. ; Ho, T.H. ; Yen, C.C.

Author_Institution

Internet & Multimedia Lab., Chunghwa Telecom. Co., Tao-Yuan, Taiwan

fYear

2001

fDate

6-9 May 2001

Firstpage

212

Lastpage

215

Abstract

This paper depicts the intelligent customer constructing system (INCCS) that is designed to meet the request of the Long Distance and Mobile Subgroup of Chunghwa Telecom Company (CHT-LDM) by the intelligent network project of Chunghwa Telecommunication Laboratories (briefly, IN project). INCCS is an auxiliary system to process personal number (PN) data automatically. Due to the wide development and popularity of the Internet, a Web function is added to INCCS. It provides customers with more convenient and vivid audio-visual enjoyment from the PC environment

Keywords

Internet; intelligent networks; telecommunication computing; telecommunication network management; telephony; CHT-LDM; Chunghwa Telecom Company; Chunghwa Telecommunication Laboratories; IN project; INCCS; Internet; Long Distance and Mobile Subgroup; PC environment; PN data; Web function; automatic processing; intelligent customer constructing system; intelligent network project; personal number data; Data handling; Data processing; Error analysis; Intelligent networks; Intelligent systems; Internet; Laboratories; Sun; Telecommunications; Voice mail;

fLanguage

English

Publisher

ieee

Conference_Titel

Intelligent Network Workshop, 2001 IEEE

Conference_Location

Boston, MA

Print_ISBN

0-7803-7047-3

Type

conf

DOI

10.1109/INW.2001.915315

Filename

915315