Title :
Design and Implementation of Anti-counterfeit Identification System Based on Call Center
Author :
Qiang, Wang ; Niande, Jiang
Author_Institution :
East China Inst. of Technol., Fuzhou, China
Abstract :
Call Center System is a system of realizing communication, services and production control, which reasonably deals with information and material process and manages them by advanced communication and computer technology. The paper introduces the mainly implementation of mini call center system and the application in Anti-counterfeit Identification System in detail. The system is designed in term of utilizing speech board, improving the performance effectively, and solve some interrelated problem in the Telephone Anti-counterfeit Identification System.
Keywords :
call centres; computer crime; identification; advanced communication and computer technology; call center; material process; production control; speech board; telephone anticounterfeit identification system; Computers; Databases; Hardware; Servers; Software; Switches; User interfaces; Anti-counterfeit Identification System; Call Center; Client service system; Speech Board;
Conference_Titel :
Intelligent Computation Technology and Automation (ICICTA), 2011 International Conference on
Conference_Location :
Shenzhen, Guangdong
Print_ISBN :
978-1-61284-289-9
DOI :
10.1109/ICICTA.2011.261
