DocumentCode
1778876
Title
Analysis on the service competitive position in third-party logistics distribution
Author
Rang Tsai ; Yao-Qiu Wang
Author_Institution
Sch. of Econ. & Manage., Beijing Jiaotong Univ., Beijing, China
fYear
2014
fDate
25-27 June 2014
Firstpage
1
Lastpage
6
Abstract
As an analysis case study on actual operation of third-party logistics enterprise of department stores in Taiwan, the questionnaire survey of this paper combined with relevant theory and research foundation, and proposes a methodology for conducting a customer-based competitive analysis. The logistics distribution service through competitive position evaluation analysis, confirm the superiority of this method, the conducive to evaluate service competitive position and enhance competitiveness.
Keywords
customer services; goods distribution; logistics; service industries; Taiwan; customer-based competitive analysis; logistics distribution service; service competitive position; third party logistics distribution; Companies; Customer satisfaction; Customer services; Educational institutions; Information services; Logistics; department stores; logistics distribution; service competitive position;
fLanguage
English
Publisher
ieee
Conference_Titel
Service Systems and Service Management (ICSSSM), 2014 11th International Conference on
Conference_Location
Beijing
Print_ISBN
978-1-4799-3133-0
Type
conf
DOI
10.1109/ICSSSM.2014.6874137
Filename
6874137
Link To Document