Title :
Building a CDR analytics platform for real-time services
Author :
Chia-Chun Shih ; Chi-Chang Huang ; Bo-Ting Lin ; Chao-Wen Huang ; Wan-Hsun Hu ; Chien-Wei Cheng
Author_Institution :
Billing Inf. Lab., Chunghwa Telecom Labs., Taipei, Taiwan
Abstract :
Growing real-time services require discovering transient customer needs in CDRs. In this paper, we propose a CDR analytics system architecture for event-based analytics processing in real time. This system is expected to allow marketing staff to inject analytics-based rules to trigger marketing campaigns. We also propose two implementations which are based on off-the-shelf computing tools.
Keywords :
customer services; query processing; real-time systems; CDR analytics platform; CDR analytics system architecture; analytics-based rules; marketing campaigns; marketing staff; off-the-shelf computing tools; real-time event-based analytics processing; real-time services; transient customer discovery; Big data; Computer architecture; Fasteners; Real-time systems; Storms; Telecommunications; Transient analysis; In-memory data grid; Real-time CDR processing; Real-time analytics; Stream computing;
Conference_Titel :
Network Operations and Management Symposium (APNOMS), 2014 16th Asia-Pacific
Conference_Location :
Hsinchu
DOI :
10.1109/APNOMS.2014.6996538
