Website quality assessment for portal hospital Indonesia using Gap Analysis

The purpose of this study is to measure the staff medical expectations in one of the hospital in Jakarta towards the Portal Hospital Indonesia (PHI) website. The expectations are measured by the dimensions of the website, from the contents, the navigations, the structure and design, the appearance and multimedia, and the uniqueness of the website. Those dimensions are used based on previous study that has been conducted by other researcher about the website quality assessment. The research was conducted at one of the hospital in Jakarta. The sample of this study are the medical staff of the chosen hospital. After the data was gathered, Gap Analysis methodology was conducted. Gap Analysis is a methodology to find the gap between two components. In this case, the methodology is used to find the gap between the current Portal Hospital Indonesia website quality and the medical staff expectations of one hospital in Jakarta. Using gap analysis, some weaknesses of the Portal Hospital Indonesia website which is still under the medical staff expectations were revealed.